This Privacy Policy was last updated on September 01, 2024.

Thank you for joining TrainTurf. We at TrainTurf (“TrainTurf”“we”“us”) respect your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy covers our data collection practices and describes your rights regarding your personal data.

Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use TrainTurf website, Moodle, any APIs, or related services (the “Services”). It also applies to prospective customers of our business and enterprise products.

By using the Services, you agree to the terms of this Privacy Policy. You shouldn’t use the Services if you don’t agree with this Privacy Policy or any other agreement that governs your use of the Services.


 

1. What Data We Get

We collect certain data from you directly, like information you enter yourself, data about your consumption of content, and data from third-party platforms you connect with TrainTurf. Below are some examples to help you better understand the data we collect.

Account Data – In order to use certain features (like accessing content), you need to create a user account, which requires us to collect and store your email address, password, and account settings. To create an account, we collect and store your name, email address, password, and account settings. As you use certain features on the site, you may be prompted to submit additional information. For example, you may choose to provide information relevant to your learning interests, including occupation and skill interests. Upon account creation, we assign you a unique identifying number.
 
Payment Information After consulting with a TrainTurf Advisor, we generate an invoice with a payment link that directs you to our secure payment processor. Please note that we do not collect or store your personal financial information. All payment transactions are processed directly through our third-party payment processor, ensuring your financial data is handled securely and in compliance with industry standards. You will be required to provide certain payment and billing data directly to our payment service providers, including your name, credit card information, billing address, and ZIP code. We only also receive limited information from the service providers, like the last four digits of that card, or the status of your transaction.
 
Learning Data – When you access content, we collect certain data including which courses, assignments, labs, workspaces, and quizzes you’ve started and completed; subscriptions; completion certificates; your exchanges with instructors, teaching assistants; and essays, answers to questions, and other items submitted to satisfy course and related content requirements. 

2. How We Get Data About You

We collect certain data from you directly, like information you enter yourself, data about your consumption of and interaction/ response of content, and data from third-party platforms you connect with TrainTurf. 

3. What We Use Your Data For

We use the data we collect through your use of the Services to:

  • Provide and administer the Services, including to facilitate participation in educational content, issue completion certificates, display customized content, and facilitate communication with instructor (Account Data; Learning Data; System Data; Usage Data);
  • Process payments to instructors and other third parties (Student Payment Data; Instructor Payment Data);
  • Process your requests and orders for educational content, products, specific services, information, or features (Account Data; Learning Data; Student Payment Data; System Data; Communications and Support);
  • Communicate with you about your account by (Account Data; Shared Content; Learning Data; Communications and Support):
    • Responding to your questions and concerns;
    • Sending you administrative messages and information, including messages from instructors, and teaching assistants; notifications about changes to our Service; and updates to our agreements;
    • Sending you information, such as by email or text messages, about your progress in courses and related content, rewards programs, new services, new features, promotions, newsletters, and other available instructor-created content (which you can opt out of at any time);
  • Manage your account and account preferences and personalize your experience (Account Data; Learning Data; Student Payment Data; Instructor Payment Data);
  • Facilitate the Services’ technical functioning, including troubleshooting and resolving issues, securing the Services, and preventing fraud and abuse (Account Data; Student Payment Data; Instructor Payment Data; Communications and Support; System Data; Approximate Geographic Location);
  • Verify the identity of instructors (Account Data; Instructor Payment Data);
  • Solicit feedback from users (Account Data; Communications and Support);
  • Market products, services, surveys, and promotions (Learning Data)
  • Market Subscription Plans to prospective customers (Account Data; Learning Data)
  • Analyze trends and traffic, track purchases, and track usage data 
  • As required or permitted by law (all data categories); or
  • As we, in our sole discretion, otherwise determine to be necessary to ensure the safety or integrity of our users, employees, third parties, the public, or our Services (all data categories).

4. Who We Share Your Data With

We share certain data about you with instructors, companies performing services for us, TrainTurf affiliates, our business partners, analytics and data enrichment providers, companies helping us run promotions and surveys, and advertising companies who help us promote our Services. We may also share your data as needed for security, legal compliance, or as part of a corporate restructuring. Lastly, we can share data in other ways if it is aggregated or de-identified or if we get your consent.

5. Security

Trainturf takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data that we collect and store. These measures vary based on the type and sensitivity of the data. Unfortunately, however, no system can be 100% secured, so we cannot guarantee that communications between you and TrainTurf, the Services, or any information provided to us in connection with the data we collect through the Services will be free from unauthorized access by third parties. Your password is an important part of our security system, and it is your responsibility to protect it. You should not share your password with any third party, and if you believe your password or account has been compromised, you should change it immediately and contact our Support Team with any concerns.

6. Your Rights

You have certain rights around the use of your data, including the ability to opt out of promotional emails, cookies, and collection of your data by certain third parties. You can update or terminate your account from within our Services, and can also contact us for individual rights requests about your personal data. Parents who believe we’ve unintentionally collected personal data about their underage child should contact us for help deleting that information.

7. Updates and Contact Information

When we make a material change to this policy, we’ll notify users via email, in-product notice, or another mechanism required by law. Changes become effective the day they’re posted. Please contact us via email or postal mail with any questions, concerns, or disputes. If you have any questions, concerns, or disputes regarding our Privacy Policy, please feel free to contact our privacy team at privacy@trainturf.com. You can also send postal mail to us at TrainTurf Academic Solutions Limited, Attn: 15-125, 555 Burrard St, Vancouver BC V7X 1M8 Canada.